Frequently asked questions about your stay
Last updated: 29 July 2026
Everything you need to know before you arrive, from self check-in to parking. If anything is missing, just message us — we're happy to help.
Arrival and self check-in
What time can I check in?
Check-in is available from 3:00 PM.
My flight lands late at night. Is that a problem?
Not at all. After 3:00 PM you can arrive whenever you like, including in the middle of the night. Entry is fully automated, so there is no reception desk to catch before it closes and no need to warn us about a delayed flight. Late arrivals are completely normal here.
How does online check-in work?
We use Vikey. Before you arrive you'll receive a link to complete the process, which is used to:
- register the details of every guest;
- send the information required by the Italian authorities;
- handle the city tax payment;
- activate your automated access to the building.
Online check-in is mandatory — without it your entry won't be enabled. We recommend completing it the day before you travel.
Is there a reception desk?
No. There is no front desk: access is self-service and our support is remote. This is exactly what allows us to be so flexible with arrival times.
How do I get in?
Through the link Vikey sends you, a personal code, or the electronic entry system. Full instructions arrive once your online check-in is complete.
What if the door won't open?
Message us straight away — we'll sort it out in minutes. Before you do, check that your phone has a working data connection and that you're using the most recent link we sent you.
Departure
What time is check-out?
Check-out is by 10:00 AM.
Can I have a late check-out?
Usually not. It depends on the arrivals scheduled that day and on cleaning turnaround, so it has to be assessed case by case — ask us and we'll see what's possible, but we can't promise it in advance.
If you have an afternoon or evening flight, remember you can leave your bags with us free of charge.
Anything I need to do when I leave?
Close the door of your unit, and please make sure the lift doors are closed properly after use.
The property
Which floor are you on? Is there a lift?
We're on the third floor and there is a lift. We only ask that you close its doors properly each time.
Is the bathroom private?
Yes. Every unit has its own private bathroom for the exclusive use of that unit's guests, with a shower, hairdryer and toiletries. There are no shared bathrooms.
Is there a kitchen?
There is a shared living area with a large table, a small oven and an induction hob, designed for heating up or preparing simple meals. It's a communal space for guests of the property, not a private kitchen inside your unit.
What's included?
- Free Wi-Fi
- Air conditioning
- Private bathroom with hairdryer and toiletries
- Fridge, minibar and coffee machine
- Desk
- Self check-in and automated access
- Lift
- Free luggage storage
- Remote support throughout your stay
- Cleaning for the stay and an initial set of linen
City tax
How much is it and who pays it?
The city tax (imposta di soggiorno) is a municipal charge paid by every guest who is not a resident of Palermo. It is 4.00 € per person per night, for a maximum of 4 consecutive nights — after that it's no longer due.
We collect it on behalf of the city council.
Is it included in the price I paid?
It depends where you booked:
- Booked on our website or through Booking.com: the city tax is not included and is paid separately.
- Booked through Airbnb: the city tax is already included in what you paid the platform.
How and when do I pay it?
If you booked on our site or through Booking.com, you pay it during online check-in through Vikey, before you arrive. No cash, nothing to settle in person.
Are there any exemptions?
Yes, the municipal regulations exempt certain categories, including residents of Palermo. If you think one applies to you, tell us during online check-in and keep the supporting documentation with you.
The main exempt categories under Art. 7 of the municipal regulation are: residents of the Municipality of Palermo; children up to 12 years of age; patients receiving care at city healthcare facilities and their carers (maximum 2 per patient); drivers and tour leaders of organised groups (one per 25 participants); volunteers deployed during emergencies. The full, up-to-date list is in the City of Palermo regulation.
Getting here and parking
Do you have parking?
We don't have private parking and we have no arrangement with a specific car park.
Where can I park?
There are several paid car parks very close by, and one directly beneath the building — by far the easiest option if you're arriving by car with luggage. Rates are set by the car park operators and can change.
How do I get here from the airport or the train station?
You'll find all the connections and directions on our location page.
Cleaning and linen
Is there daily housekeeping?
No. Cleaning for the stay and an initial set of linen are included; daily housekeeping is not.
Can I ask for extra linen?
Extra changes aren't included, but do ask — we'll check availability and let you know the terms.
Luggage
Can I leave my bags before check-in or after check-out?
Yes, free of charge. It's the best way to make the most of your last day in Palermo without dragging a suitcase around, or to start exploring the moment you land even if your room isn't ready. Just arrange it with us.
House rules
Can I smoke?
No. The property is entirely non-smoking.
Are pets allowed?
It's not our usual arrangement, but we consider requests individually. Message us before booking, telling us the size and type of animal.
Booking and payment
How can I pay for a direct booking?
PayPal, bank transfer and, on request, Revolut.
Why book direct?
Booking here means you're talking to us, not to a call centre — about arrival times, special requests or where to eat in Palermo. Free luggage storage and support throughout your stay are always included.
Still have a question?
From Falcone-Borsellino airport about 45-60 minutes by shuttle bus (Politeama stop, just steps away) or by taxi. We send full directions after booking.